Shipping & Delivery

Shipped fresh from the source

ShopSandoval is a curated collection from trusted makers and artisan partners. To get your order to you in the best condition — and as quickly as possible — every item ships directly from the partner who makes it, not from a central warehouse. It’s the same care you’d find at the chef’s table, delivered to your door.

Order processing

Orders are confirmed immediately and passed to our partners for fulfillment. Most orders are packed and handed to the carrier within 1–3 business days. During launches, holidays, and promotional periods, processing can take a little longer.

Order changes & cancellations

Because orders move to our partners for fulfillment quickly, we can only change or cancel an order before the partner begins preparing it — usually within a few hours of purchase. Contact us as soon as possible with your order number and we’ll do our best. Once an order has shipped, it can no longer be changed or cancelled, but you may be able to return it once it arrives (see Returns below).

Multiple packages, one order

Because your order may include items from more than one partner, it may arrive in separate packages, on different days. You’ll receive a shipping confirmation email with tracking for each shipment as it leaves the partner’s workshop or kitchen — so if one box arrives first, the rest is on its way.

Delivery times

Once shipped, most deliveries within the continental U.S. arrive in 3–8 business days, depending on the partner’s location and yours. Estimated shipping costs and options are shown at checkout before you pay.

Delivery dates are estimates, not guarantees. Carrier delays caused by weather, peak-season volume, or other events outside our control can add time, and we can’t be responsible for carrier delays once a package is in transit — but if something seems stuck, reach out and we’ll chase it with the carrier and partner for you.

Shipping rates

Shipping is calculated at checkout based on the items in your cart and your delivery address. When your order ships from multiple partners, you may see shipping calculated per shipment — you’ll always see the full total before completing your purchase.

Where we ship

We currently ship within the United States. Some partners are unable to deliver to P.O. Boxes or APO/FPO addresses, and deliveries to Alaska and Hawaii may take longer or cost more — any restrictions will be reflected in the options shown at checkout. We’re working on bringing ShopSandoval to more places — sign up for our newsletter to be the first to know.

Address accuracy & undeliverable packages

Please double-check your shipping address at checkout — we’re unable to reroute a package once it has shipped. If a package is returned to the partner because of an incomplete or incorrect address, a refused delivery, or repeated failed delivery attempts, we’ll refund the items once received back; original shipping isn’t refundable in these cases, and reshipping may require a new shipping charge.

Tracking your order

As soon as a shipment is on its way, we’ll email you a tracking link. If you created an account, you can also find tracking under your order history. Give tracking numbers up to 24 hours to activate after you receive them.

If tracking says “delivered” but nothing arrived

Occasionally carriers mark a package delivered a little early, or leave it in an unexpected spot. Please check around your entrances, with household members, and with neighbors or your building’s front desk, and allow 48 hours — most packages turn up in that window. If it still hasn’t appeared, contact us within 7 days and we’ll open a trace with the carrier and work with the partner to make it right.

Damaged, lost, or missing items

If anything arrives damaged or defective, or an item is missing from your delivery, contact us within 7 days of delivery with your order number and photos of the item and packaging — they help us resolve claims with the partner and carrier quickly. We’ll replace or refund damaged and defective items; you’ll never pay return shipping for our mistake or a damaged arrival.

Returns & refunds

We want you to love what you ordered. If you’ve changed your mind, most items can be returned within 7 days of delivery, unused and in their original packaging.

Because items ship from individual partners, return instructions vary by product — so please start every return by contacting us with your order number. We’ll confirm eligibility and send you the correct return address and instructions. Please don’t ship items back unannounced — returns sent without instructions may be delayed or unable to be processed.

A few items can’t be returned:

Food, beverage, and pantry items — for food-safety reasons, these are final sale unless they arrive damaged or defective
Gift cards
Items marked final sale at purchase
Items that have been used, washed, or aren’t in their original packaging

Unless an item arrived damaged, defective, or in error, return shipping is the customer’s responsibility.

Refund processing

Once the partner receives and inspects your return, we’ll confirm your refund by email. Refunds go back to your original payment method within 5–10 business days of approval; your bank or card issuer may take a few additional days to post it. Original shipping charges are non-refundable except when an order arrived damaged, defective, or incorrect.