Refund policy
We want you to love what you ordered. If you've changed your mind, most items can be returned within 7 days of delivery, unused and in their original packaging.
How to start a return
Every item ships directly from the partner who makes it, so return instructions vary by product. Please start every return by emailing hello@shopsandoval.com with your order number. We'll confirm eligibility and send you the correct return address and instructions. Items shipped back without instructions may be delayed or unable to be processed.
Items that can't be returned
- Food, beverage, and pantry items — final sale for food-safety reasons, unless they arrive damaged or defective
- Gift cards
- Items marked final sale at the time of purchase
- Items that have been used, washed, or are not in their original packaging
Damaged, defective, or incorrect items
Contact us within 7 days of delivery with your order number and photos of the item and its packaging. We'll replace or refund it. You will never pay return shipping for our error or for an item that arrived damaged.
Return shipping
Unless an item arrived damaged, defective, or in error, return shipping is the customer's responsibility.
Refunds
Once the partner receives and inspects your return, we'll confirm your refund by email. Approved refunds are issued to the original payment method within 5–10 business days; your bank or card issuer may take a few additional days to post it. Original shipping charges are non-refundable except where an order arrived damaged, defective, or incorrect.
Order changes and cancellations
Orders move to our partners for fulfillment quickly, so we can only change or cancel an order before the partner begins preparing it — usually within a few hours of purchase. Email us as soon as possible with your order number and we'll do our best.
Questions
Email hello@shopsandoval.com and we'll reply within 1–2 business days.